We are pleased to inform you that the reporting issue, where we observed latency on the Direct page of EMP Instant Insights between February 12 and February 22, 2026, has been resolved.
Start date: February 12th, 2026, at 12:00 UTC. End date: March 2nd, 2026, at 14:00 UTC.
Thank you for your patience during this time.
#inc-1455
Posted Mar 03, 2026 - 09:49 UTC
Update
We are pleased to inform you that the reporting issue, where we observed latency on the Direct page of EMP Instant Insights between February 12 and February 22, 2026, has been resolved. The Unique Visitors data is still recovering.
Start date: February 12th, 2026, at 12:00 UTC. End date: March 2nd, 2026, at 14:00 UTC.
Thank you for your patience during this time.
#inc-1455
Posted Mar 02, 2026 - 13:24 UTC
Monitoring
We have implemented a solution to the reporting issue where we observe latency on the Direct page of EMP Instant Insights between February 12 and February 22, 2026. We are closely monitoring the situation to ensure the issue is fully resolved. Data recovery may be performed at the same time.
Start date: February 12th, 2026 at 12:00 AM UTC.
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding.
#inc-1455
Posted Feb 26, 2026 - 09:52 UTC
Update
We are continuing to investigate this issue.
Posted Feb 25, 2026 - 17:30 UTC
Investigating
We have identified an incident causing data latency on the Direct page of EMP Instant Insights between February 12th and February 22nd, 2026. The main metric affected is the Unique Visitors. Our team is working on to fix this as soon as possible.
Start date: February 12th, 2026 at 12:00 AM UTC.
We apologize for the inconvenience caused. Thank you for your patience.