Earlier today, we experienced an issue that may have affected some services used by customers in Europe. This may have resulted in revenue impact for some customers. The overall incident window lasted approximately 1 hour and 30 minutes, from August 20, 2026, 14:15 to 15:45 UTC. The actual impact was most likely limited to a shorter period within this window. The issue has been mitigated, and services are operating normally.
Our technical team has resolved the SSB delivery issue on US delivery. Start time of the incident: August 17th, 9:00 AM UTC End time of the incident: August 17th, 10:00 AM UTC
Apologize for the inconvenience caused.
#inc-1592
Aug 18, 07:56 UTC
Identified -
Dear Customer,
SSB delivery may have experienced disruptions on August 17 between 9:00 AM and 10:00 AM UTC.
Our technical team is currently investigating the issue and working to identify the root cause.
We apologize for any inconvenience this may have caused and will provide further updates as soon as they become available.