The earlier latency affecting bid requests, impacting SSB and Classic RTB insertion integrations, has now fully recovered. Client-side integrations remained unaffected throughout the incident.
Incident timeframe: from 17:38 UTC to 22:45 UTC on December 1st.
Our engineering team has implemented the necessary fixes, and all systems are operating normally.
This incident is now considered resolved.
Thank you for your patience.
#INC-1425
Posted Dec 01, 2025 - 23:39 CET
Update
Dear Customers,
We have identified that the latency issue is affecting SSB and Classic RTB insertion integrations. At this time, Client-Side integrations remain unaffected.
Our engineering team continues to work on mitigation, and improvements are ongoing. We will share additional updates as soon as more information becomes available.
#INC-1425
Posted Dec 01, 2025 - 22:43 CET
Identified
Dear Customers,
We are currently experiencing increased latency on bid requests, which is impacting bid win volume. The issue began at approximately 18:38 UTC.
Our engineering team is actively working on mitigation, and we are already seeing signs of improvement.
We will provide further updates as soon as more information becomes available.